Important information
Credit Guide
This page explains the credit-services information clients should receive before credit assistance is provided.
About Cloud Nine Loans
Cloud Nine Home Loans Group provides mortgage and finance broking services for clients in Melbourne and beyond. Contact the team to request the current Credit Guide and information relevant to your enquiry.
Lender access and remuneration
A broker generally considers products from lenders available through their approved panel. The Credit Guide and disclosure documents explain lender access, commissions, fees and relevant relationships.
Complaints and consumer rights
If you are unhappy with the service, contact Cloud Nine Loans promptly so the matter can be reviewed. The current Credit Guide provides the formal complaints pathway and applicable external dispute-resolution information.
Request the current document
Email info@cloudnineloans.com.au to request the current Credit Guide before proceeding with credit assistance.