Important information
Complaints
Cloud Nine Loans aims to address concerns fairly, respectfully and without unnecessary delay.
How to make a complaint
Write to info@cloudnineloans.com.au or send correspondence to Melbourne, Victoria. Include your contact details, what happened and the outcome you are seeking.
What happens next
The complaint should be acknowledged, assessed and responded to in line with applicable obligations and the internal dispute-resolution process. Additional information may be requested where needed.
External dispute resolution
The current Credit Guide identifies the responsible licensee and applicable external dispute-resolution scheme. Request the current document if you need to escalate a complaint.
Privacy and records
Complaint information is used to assess and respond to the matter and should be handled in accordance with applicable privacy obligations.